Goodwill Rewards Card FAQs

Q. How do I become a member of the Goodwill Rewards Card program?
A. Visit any one of the retail stores managed by Goodwill Industries of Lower South Carolina to complete a registration form and you will receive your card and key tag instantly. Or you can register online, print your completed form and bring it to anyone of our retail locations.

Q. What are the benefits to being a member of the program?
A. By signing up for the Goodwill Rewards Card program, you earn one point for each dollar spent on merchandise purchased at a Goodwill store managed by Goodwill Industries of Lower South Carolina. After you earn 250 points, and for every 250 points earned thereafter, you receive a 25% discount off of your next Goodwill purchase. Also, as a Goodwill Rewards Card member, you are eligible for exclusive promotions and special offers throughout the year. 

Q. Will my Goodwill Rewards Card be accepted at the Outlet Store?
A. Yes, you can use your Goodwill Rewards Card to accumulate and redeem points at the Outlet Store. Because of the extreme discounts offered at the Outlet Store, you will receive one point for every two dollars spent on merchandise at the Outlet store.

Q. What if I do not have my Rewards card with me when I shop?
A. It is important to use your Goodwill Rewards card every time you shop at Goodwill. If you don't have your card with you, your cashier can look up your account by your telephone number before beginning your transaction. Unfortunately, there is no way to add points after the purchase has been made.

Q: When I return an item for credit, will the amount be deducted from my Rewards point balance?
A: Yes, you receive points only for items purchased and not returned. You must present your Goodwill Rewards Card at the time of the return.

Q: Will my points ever expire?
A: You points do not expire, however, Goodwill reserves the right to change the terms and conditions of the program at any time.

Q. How do I change my Rewards Card contact information (i.e. name, address, phone, email, etc)?
A: You can change your account information by visiting any of the Goodwill retail stores, any cashier should be able to help you change your account information.

Q: How do I replace my lost or damaged Goodwill Rewards card?
A: On your next visit to Goodwill, speak to a cashier and request an application for a replacement card and key tag set. The cashier will immediately provide you with a new card. When the replacement card application is processed, any previous points earned will be transferred to the new card, if applicable.

Q: I have more than one card. How does that affect my points?
A: Each member should sign up for only one card as each card totals points independently. You will not be able to combine the points from two different cards. 

Q: I don"t like to give out my email address and phone number. Can I still get a Goodwill Rewards Card without disclosing this information?
A: The required information is used only for membership identification and to alert you of Goodwill promotions. Goodwill guarantees the information will never be disclosed to a third party. We request your email address in order to contact you with personalized savings and member discounts throughout the year.

Q. I am a Goodwill employee, can I enroll in the program?
A: All Goodwill employees are eligible to participate in the Goodwill Rewards Card program, however, only one discount applies per purchase.